Product Manager – Public Safety & Justice

Product Manager – Public Safety & Justice

The Role

We’re looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety & Justice.

You’ll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement.

What You’ll Do

• Own product launches: Take new software products from concept and MVP through external launch and beyond.
• Understand customers: Lead discovery to identify customer problems, needs, and market opportunities.
• Define product direction: Translate customer insights into requirements, roadmaps, and priorities.
• Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products.
• Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness.
• Improve products: Use customer feedback and market insights to guide future development.

What You’ll Bring

• 3+ years of Product Management experience in B2B software, enterprise technology, or a related field.
• Proven experience taking a new software product or major product offering from discovery through launch to external customers.
• Experience owning products after launch and driving improvements.
• Strong customer discovery, prioritization, and product requirements skills.
• Technical fluency and the ability to work effectively with engineering teams.
• Strong communication and problem-solving skills.
• Willingness to travel to customer sites, partners, and industry events as needed.

Nice to Have

• Experience in Public Safety & Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence.
• Familiarity with regulated environments or enterprise technology integrations.
• Experience with technology partnerships or AI-enabled products.

Public Safety & Justice experience is a plus, not a requirement. We’re open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience.

How We Work

You’ll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution.

Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly.

About NiCE Public Safety & Justice

NiCE Public Safety & Justice provides software that supports emergency response and criminal justice—from the 911 call to the courtroom.

NiCE is an equal opportunity employer and welcomes applicants of all backgrounds.