Automation Engineer

Role Overview

With Serval, an automation that used to take a SOW and a quarter now takes a sentence and an afternoon. That one change is why Automation Engineering is becoming the operating model for enterprise services, and why service teams stop being a bottleneck and start being an advantage.

As an Automation Engineer, you build Serval's agents directly into the customer's instance, and the tickets stop arriving: onboarding, access requests, approvals, the long tail that clogs a service desk. You'll push Serval past its current limits into new use cases, dogfood unreleased features, bring field ideas back to our product team, and act as a practitioner evangelist for both Serval and Automation Engineering.

This is a title we are coining. Nobody has ten years of it yet, so what you build becomes the standard for everyone after you.

What You’ll Do

• Build in the platform: design and build automations and AI agents inside customers' Serval instances, from onboarding and access requests to the long tail that clogs a service desk.
• Wire up the stack: integrate Serval with customer systems (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday) so automations complete end to end.
• Run working sessions: embed with IT, HR, Finance, and Legal teams, pull the real process out of them, and turn it into something buildable the same day.
• Enable customer builders: turn what you build into reusable patterns and teach customers' own teams to extend them, so adoption compounds after you leave.
• Partner with Deployment: work alongside Deployment Strategists to hit the milestones a customer signed up for, and surface risk early when a use case is going sideways.

What You’ll Need

• Degree in Computer Science or a related field, or equivalent hands-on experience.
• 2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support).
• Working knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.
• Strong communication skills, with the ability to run a working session, challenge a requirement, and translate technical tradeoffs for non-technical stakeholders.
• Ability to learn unfamiliar software quickly and work independently across several customer accounts.

Nice to Have

• Experience in an early-stage startup environment.
• Hands-on time administering or migrating an ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Familiarity with IT, security, service management, or workflow automation.