Identity and Access Management Analyst

ABOUT THE ROLE

Are you a detail-oriented professional with a passion for identity, access and security compliance? We are looking for a proactive Identity and Access Management Analyst to join our Access and Identity team within Service Operations!

In this role, you will make sure the right people have the right access at the right time users across the Group. You will manage the full joiner, mover and leaver lifecycle, administer accounts and permissions across our directory services and applications, and help keep our access controls tight and audit-ready. You will run periodic access reviews, support security audits, and help us automate and improve the way access is managed.

Reporting to the Service Operations Manager, you will be based in our Sliema, Malta office on a hybrid basis, splitting your time between office and home.

If you thrive in a structured, regulated environment, take initiative, and are eager to grow your IAM expertise, we'd love to hear from you!

YOU WILL BE RESPONSIBLE FOR:

• Provisioning, maintaining, reviewing and removing user access and privileges across the joiner, mover and leaver lifecycle.
• Administering user accounts, groups and permissions in Active Directory, Microsoft Entra ID and connected systems.
• Granting or denying access requests based on user role, privileges and company policy, and escalating exceptions.
• Applying and maintaining access controls such as SSO, MFA and Role-Based Access Control (RBAC).
• Conducting periodic access reviews with system owners and Information Security, and following up on remediation.
• Investigating access anomalies and permission issues, and escalating potential security concerns.
• Supporting internal and external audits with clear, accurate access evidence.
• Working with application teams and business analysts to understand access requirements and define role structures.
• Ensuring access requests are handled within SLAs and that users are kept updated on their progress.
• Producing reports on IAM activity.
• Documenting IAM processes and procedures in Confluence and keeping them up to date.
• Identifying and delivering improvements to IAM processes and tools, including automation opportunities.
• Providing guidance and training to colleagues on how to request and manage access.
• Participating in IAM projects and initiatives.
• Performing other duties as assigned.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

ESSENTIAL SKILLS:

• Experience in IAM, IT service management or systems administration.
• Understanding of identity lifecycles, least privilege and separation of duties.
• Hands-on experience with Active Directory and/or Microsoft Entra ID.
• Familiarity with IAM protocols such as SAML, OAuth and OIDC.
• Data reporting skills (PowerShell, SQL, Excel).
• Experience working with AIM tools, Jira and Confluence.
• Strong analytical and troubleshooting skills.
• Attention to detail and the ability to follow processes and procedures while maintaining clear audit trails.
• Good command of written and spoken English, and the ability to explain access matters to technical and non-technical colleagues.
• The ability to work independently and as part of a team.
• A quick learner who is willing to improve their own skills continuously and adapt to change in a fast-moving environment.

NICE TO HAVE:

• Experience in a regulated industry such as online gaming, fintech or financial services, or with ISO 27001 audits.
• A Microsoft SC-300 or similar identity or security certification.

BENEFITS

• 4 weeks of Workation (T&C apply)
• Well-being allowance to support your active lifestyle
• Private health insurance
• Discounts across a range of retailers, gyms, bars & restaurants
• We offer an employee assistance program that can provide help and guidance during challenging moments.