Customer Support Specialist – AI Assisted
- Salary
- $1.7K – $2.2K per month
- Level
- Mid
- Work type
- Remote · South Africa only
Not stated in the posting: visa.
Open. First seen 2 October 2026.
What this role asks for
95% of this description is written for the role. The rest is Hire Hangar's standard text, folded away below.
Read against Hire Hangar's other open postings on this site.
The team: Clients HIRES STEADILY
This role is one of 25 open in Clients. 4 were posted in the last 30 days and the oldest in July: a team that hires all year rather than one being built.
WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS
Python (9 of 25), Azure (6 of 25), AWS (5 of 25), LLM (5 of 25), SQL (5 of 25), GCP (4 of 25), JavaScript (4 of 25)
OTHER ROLES ON THIS TEAM
- LLM Infrastructure Engineer posted Oct 16
- Senior Markeing Designer posted Oct 16
- Windows Endpoint Security Developer posted Oct 14
- Senior AI Platform Engineer posted Oct 6
- Principal Solutions Engineer posted Sep 5
- Senior Solutions Engineer posted Sep 5
- Senior Frontend Engineer posted Sep 5
- Senior Technical PM – Mobile & App Store posted Sep 5
- MSP Technical Support Specialist posted Sep 5
- MSP Senior Technical Support posted Sep 5
- UI/UX Designer posted Sep 5
- Graphic Designer posted Sep 5
- Full Stack Engineer posted Sep 5
- Senior Full Stack Engineer posted Sep 5
- E-commerce Product Manager posted Sep 5
- Junior Data Analyst posted Sep 5
- Lead Data Analyst posted Sep 5
- Technical Sales Engineer posted Sep 5
- Chemical Engineer – Technical Sales posted Sep 5
- AI Workflow Automation Manager posted Jul 28
- Salesforce Platform Lead posted Jul 28
- Senior Salesforce Marketing Cloud Architect posted Jul 28
- Client Implementation & Operations Analyst posted Jul 28
- Technical Customer Success Manager (SaaS) posted Jul 28
From the team and dates on Hire Hangar's own job board.
About the role
Hire Hangar's standard text
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Customer Support Specialist – AI Assisted
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
Required Qualifications
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong written communication skills and attention to detail
- Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
Tools & Technology
- Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
- AI Tools: ChatGPT, AI-powered macros, or similar
- Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Similar jobs
- Senior Markeing Designer at Hire Hangar
Also at this company - LLM Infrastructure Engineer at Hire Hangar
Also at this company - Windows Endpoint Security Developer at Hire Hangar
Also at this company - MSP Senior Technical Support at Hire Hangar
Also at this company - Chemical Engineer – Technical Sales at Hire Hangar
Also at this company - Technical Sales Engineer at Hire Hangar
Also at this company
Is this your posting and you want it taken down? Email info@careerholo.com.