IT Technician II Onsite (Sacramento, CA)
- Salary
- $25.30 per hour
- Level
- Mid
Not stated in the posting: work type, visa.
Open. First seen 2 October 2026.
About the role
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
Intelligent Technical Solutions's standard text
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
- Quality Score: Assessments performed by the training and quality team.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Compensation
Pay rate ranges from $25.30/hour up to $33.50/hour and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
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What this role asks for
In most of Intelligent Technical Solutions's ads
Active Directory · Microsoft 365
Named in most of its open postings, whatever the role.
96% of this description is written for the role. The rest is Intelligent Technical Solutions's standard text, folded away below.
Read against Intelligent Technical Solutions's other open postings on this site.
The team: Operations - Reactive HIRES STEADILY
This role is one of 9 open in Operations - Reactive. 4 were posted in the last 30 days and the oldest in February: a team that hires all year rather than one being built.
WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS
Microsoft 365 (8 of 9), Active Directory (6 of 9), Cybersecurity (6 of 9), Azure (5 of 9), VMware (4 of 9)
OTHER ROLES ON THIS TEAM
- Network Administrator Onsite (Dallas, TX) posted Oct 16
- System Administrator II (International) posted Oct 15
- IT Technician II Onsite (Sacramento, CA) posted Oct 13
- IT Technician II Onsite (Seattle, WA) posted Sep 30
- Centralized Services Engineer (International) posted Jul 28
- System Administrator I (Remote) posted Feb 19
- IT Technician I (Remote) posted Feb 7
- Network Administrator I (International) posted Feb 7
From the team and dates on Intelligent Technical Solutions's own job board.
Other openings for this role
2 open postings for this role in Sacramento, CA, first posted 2 October 2026. The company is likely hiring for more than one position. None has been taken down and posted again.
- 13 October 2026 – open
- 2 October 2026 – open (this posting)
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