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Intelligent Technical Solutions

IT Technician II Onsite (Sacramento, CA)

Sacramento, CA
Salary
$25.81 per hour
Level
Mid

Not stated in the posting: work type, visa.

Open. First seen 13 October 2026.

Apply on the company's site →

About the role

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

Intelligent Technical Solutions's standard text

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application support.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic M365 Administration
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

  • Willing to work full-time on-site, either at the company office or client locations as required.
  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Basic experience with Microsoft Entra Admin Center.
  • Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active IT Certifications are preferred.
  • Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

Intelligent Technical Solutions's standard text

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $25.81/hour up to $33.17/hour and vary by experience and location.

Benefits

  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)
Intelligent Technical Solutions's standard text

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

  • ITS does not request payment or financial information at any stage of the hiring process.
  • Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
  • We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
  • If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
  • All verified job openings are posted here: https://www.itsasap.com/job-openings

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What this role asks for

In most of Intelligent Technical Solutions's ads

Active Directory · Microsoft 365

Named in most of its open postings, whatever the role.

67% of this description is written for the role. The rest is Intelligent Technical Solutions's standard text, folded away below.

Read against Intelligent Technical Solutions's other open postings on this site.

The team: Operations - Reactive HIRES STEADILY

This role is one of 9 open in Operations - Reactive. 4 were posted in the last 30 days and the oldest in February: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Microsoft 365 (8 of 9), Active Directory (6 of 9), Cybersecurity (6 of 9), Azure (5 of 9), VMware (4 of 9)

OTHER ROLES ON THIS TEAM

From the team and dates on Intelligent Technical Solutions's own job board.

Other openings for this role

2 open postings for this role in Sacramento, CA, first posted 2 October 2026. The company is likely hiring for more than one position. None has been taken down and posted again.

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