System QA – NAS Product Line (UniFi Drive)

Key Responsibilities

Customer-First Quality Validation

• Think and test like a real customer – validating how the product behaves in practical usage scenarios, not just whether it meets spec.
• Simulate real-world usage across different environments, clients, and edge cases to ensure the system meets expectations in performance, reliability, and ease of use.
• Identify and flag friction points in product workflows, even if they technically work, to advocate for an improved user experience.

System-Level QA Ownership

• Perform full system validation from initial setup, configuration, and protocol testing to firmware upgrade and long-term usage simulation.
• Own both manual and semi-automated testing processes with a strong focus on integration, data consistency, and robustness across releases.
• Validate UI/UX flow intuitiveness and ensure management features align with enterprise users' expectations.

QA Lab Setup, Maintenance & Continuous Improvement

• Plan, build, and maintain a dedicated QA lab environment tailored for NAS system testing—including test racks, network configurations (1G/10G), multiple client OS setups, UPS and power fault simulations, and various drive types.
• Set up and manage test inventory including hardware units (e.g., UNAS Pro variants), disks (HDD/SSD), cables, and switches to simulate real-world deployment scenarios.
• Develop repeatable workflows for system setup, teardown, and reconfiguration to support different testing needs and maintain test environment consistency.
• Monitor and improve the lab setup to support new product features, scale testing as coverage increases, and incorporate feedback from previous test cycles.
• Establish procedures for long-duration soak tests, disk failure simulation, network disruption tests, and automated health monitoring where feasible.
• Collaborate with hardware and infrastructure teams to ensure the lab is aligned with current engineering roadmaps and mirrors production-like conditions.
• Continuously assess the effectiveness of the lab setup in catching real issues and evolve the setup to better simulate enterprise customer environments.

Cross-Functional Collaboration

• Work closely with developers, designers, and PMs to define “user-ready” criteria and ensure the product experience aligns with customer expectations.
• Provide detailed bug reports with reproduction steps, logs, and impact context to prioritize what matters most to users.
• Actively participate in design and planning discussions, offering QA insights grounded in lab testing and hands-on experience.

Continuous Quality Feedback Loop

• Suggest and drive product and workflow improvements based on test findings and lab observations.
• Help refine internal QA processes and standards to strengthen alignment with product quality goals.
• Contribute to documentation or internal tools that help the broader team understand quality gaps or technical constraints.

Qualifications

Required:

• Experience in QA or system-level testing, ideally with hardware-based products such as NAS, networking, or embedded systems.
• Strong user empathy and ability to identify practical issues affecting real-world usability.
• Hands-on experience setting up and maintaining hardware QA environments.
• Solid understanding of system behavior, client-server interactions, and network/storage fundamentals.

Organized, proactive, and clear communicator with strong problem-solving skills.

• Solid, demonstrated experience in designing, implementing, and maintaining advanced test automation frameworks, and a deep understanding of how to leverage AI-powered quality assurance tools.

Preferred:

• Familiarity with NAS systems (RAID, SMB/NFS, snapshots), enterprise IT environments, and protocol interoperability.
• Exposure to Active Directory/LDAP integration or storage in virtualized environments (e.g., VMware, Hyper-V).
• Basic scripting skills (e.g., bash, Python) for automating setup tasks or data collection.
• Experience implementing or operating test labs for physical product validation.