DevOps Engineer (Transcribe)

Who we are
Transcribe is a speech-to-text-to-insights platform. We have (1) Transcribe Workspace, a web application that serves over 5000 monthly active users, assisting them to transform their conversations into insights, and (2) Transcribe API, a solution that embeds speech-to-text and text analytics solutions into agency systems.

What the role is
You will work on both small and large scale projects, building and maintaining the infrastructure behind them. We are fully aligned with the Government’s cloud-first policy and you will bring capability to help us realize this. The role includes:

• Managing the development, deployment, orchestration and maintenance of data pipelines for our Data Science products
• Providing DevOps architecture implementation and operational support
• Implementing and integration cybersecurity tools and processes
• Developing and managing processes, automation, best practices, documentation

What it is like working here
We build products that serve a variety of agency users, who use them to solve highly meaningful problems pertinent to our society, from transportation, to education, to healthcare. The public sector is full of opportunities where even the simplest software can have a big impact on people’s lives. We are here to improve how we live as a society through what we can offer as a government.

• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Reliable Productization - To scale an idea, a prototype or a Minimum Viable Product to a software product, we scrutinize and commit to its usability, reliability, scalability and maintainability.
• Ownership - In addition to technical responsibilities, this means having ideas on how things should be done and taking responsibility for seeing them through. Building something that you believe in is the best way to build something good.
• Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.

As we often deal with big data and computing requirements, you are also able to take a long-term strategic view of the platforms you work on, and help provide this perspective to the team. To do so, you will:

• Effectively prioritize and execute tasks in a high-pressure environment
• Develop and maintain internal engineering productivity tools and environments
• Perform independent research into product and environment issues as required
• Monitoring automation to effectively detect/predict/prevent issues in the environment and code base
• Future-proofing the technical environments and ensuring extreme high levels of automation, availability, scalability and resilience
• Have knowledge in and/or continuously learn lots of different open source technologies and configurations

Requirements

The customers for our products are normally agency users, which means that breadth of knowledge in government IT infrastructure and experience in government networks will help. Since our direction is cloud-first, you will likely have some experience in patch/update scheduling, and knowledge of security incident response procedures. A disciplined approach and strong problem-solving instincts are fundamental to succeed. Your aptitude for completing the tasks and attitude to continuous learning are more valued than any formal certification.

To succeed, you will need to possess some of the following:

• Excellent problem solving and methodical troubleshooting skills
• Strong programming skills e.g. Bash, Python, Go, Javascript
• Experience in web frameworks and microservice architecture
• Strong understanding of networking concepts
• Experience with infrastructure tools e.g. Docker, Kubernetes, Prometheus, Alertmanager, Grafana, Cloud computing (AWS)
• On-prem deployment, networking and infrastructure experience would be advantageous
• Experience with use, setup and administration of services e.g. Elasticsearch, Openshift, MongoDB, Postgres, Nginx
• Terraform experience would be a plus
• Breadth of knowledge - OS, networking, automation (CICD), cybersecurity concepts, public key infrastructure, cloud computing, web and API development, distributed systems, Linux

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.