Platform Operations Engineer

Role Purpose
Perform hands-on National Cybersecurity Command Centre (NC3) platform and infrastructure operations to maintain service availability, security and recoverability. The role supports routine administration, monitoring, incident resolution, technical documentation and the development of automation and reports under the guidance of senior engineers.

Roles and Responsibilities

• Monitor infrastructure, networks, applications and security tooling; investigate alerts and service degradation; and escalate issues in accordance with operational procedures.
• Perform vulnerability/compliance scanning follow-up, patching, asset and configuration updates, backup checks, restoration tests, firewall reviews, account reviews and log reviews.
• Administer servers, operating systems, network devices, cloud resources and operational tools within approved access and change-control procedures.
• Respond to incidents and service requests, collect diagnostic information, apply approved fixes, update tickets and contribute to root-cause analysis and post-incident actions.
• Support change and release activities by preparing implementation steps, test evidence, rollback procedures, maintenance communications and updated technical documentation.
• Develop and maintain scripts, playbooks, workflow automations, dashboards and recurring reports to improve efficiency, accuracy and operational visibility.
• Conduct functional, integration, regression and operational-readiness testing for fixes, enhancements and automated workflows.
• Maintain runbooks, asset records, configuration information, troubleshooting guides, knowledge articles and operational evidence.
• Work with senior engineers, product managers, cybersecurity teams and vendors to implement product enhancements and resolve technical or integration issues.
• Keep current with relevant technologies and security practices, and recommend practical improvements to operational processes and tooling.

Note : This is a contract role until 31 March 2029, with the possibility of renewal based on performance and operational needs at that time.

Working Location : Punggol Digital District (PDD)

Requirements

• Related studies in Information Technology, Computer Science, Cybersecurity, Engineering or a related discipline.
• Relevant experience in infrastructure, network, cloud, DevOps, security or systems operations.
• Working knowledge of operating systems, networking, monitoring and logging, patching, backup and recovery, identity and access administration, and basic security operations.
• Ability to script using Python, PowerShell, Bash or equivalent; familiarity with APIs, automation platforms, Git or CI/CD tooling is advantageous.
• Familiarity with cloud or virtualised environments, container platforms, vulnerability-management tools or security monitoring solutions is advantageous.
• Understanding of incident, change, release, configuration and service-request processes.
• Strong analytical and troubleshooting skills, attention to detail, and ability to document work clearly.
• Ability to work independently on assigned tasks and collaborate effectively in a multidisciplinary operational team.
• Relevant technical certifications are advantageous.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: or such other successor site.

Benefits

• We promote a learning culture and encourage you to grow and learn.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Working in a collaborative environment with helpful team members
• Contract staff enjoys the same benefits as a permanent staff