IT Asset Specialist

What You’ll Do

Asset Management

• Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems.
• Maintain accurate records within inventory systems. Contribute to systems, tooling, reporting insights or improve processes
• Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage.
• Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements.
• Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions.
• Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance.
• Create and maintain documentation for asset processes and procedures

Parts & Inventory Administration

• Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports.
• Collaborate with internal teams to maintain appropriate stock levels
• Coordinate RMAs with vendors and manage escalations to resolution.
• Act as go-to expert/mentor for Asset related issues at location

Shipping & Receiving

• Prepare sites for incoming shipments, inspect inbound packages, and log into inventory systems with accuracy.
• Package and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries.
• Process and securely store incoming hardware with ownership of chain-of-custody documentation.

Access & Vendor Coordination

• Manage physical and system access via internal data center portals
• Approve vendor and third-party access requests
• Coordinate with on-site vendors to ensure project completion
• Handle RMA escalations and communicate with Operations teams

Collaboration

• Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards.
• Ensure alignment with company-wide asset management standards and processes

What We’re Looking For

Required Qualifications

• Able to lift 50 lbs.
• Exceptional organizational skills and strong attention to detail
• Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems.
• Experience with ticketing systems and able to resolve ambiguous issues independently.
• Exposure to technical environments (IT, data centers) with Basic understanding of IT hardware and infrastructure
• Basic IT hardware component knowledge and strong communication skills in a technical environment.
• Demonstrate ownership mindset for data integrity, system usage, and process.
• Ability to travel for work at other locations.

Nice to Have

• Familiarity with Jira ticketing system
• Familiarity with Asset Panda
• Familiarity with making Standard Operating Procedures (SOP)
• Familiarity with 3 Part RMA Process.

Work Environment

• Full-time, on-site role (Monday–Friday) Day shift
• Occasional need for travel for Projects at other locations.
• Assigned to a specific data center location
• Reports directly to an IT Asset Manager with cross-functional collaboration on-site

We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.

The anticipated annual base salary range for this role is:

$70,000—$80,000 USD

Benefits and Perks

• Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
• Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
• Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
• Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
• Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.
• Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
• Professional Development: Annual learning and development allowance to support your professional growth.
• Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
• Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
• Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
• In-Office Meals: Complimentary meals at our office hubs.