Field Service Representative (FSR) Build & Configure Engineer

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Field Service Representative (FSR) Build & Configure Engineer to work onsite in support of a government contract for a client located in San Diego, CA. An active TS/SCI clearance is required.

Responsibilities

• Oversees the build and configuration of software on government-owned hardware in a government-owned facility.
• Configures and validates enterprise server hardware and software, including operating system installation, network configuration, and system-level troubleshooting.
• Maintains and manages build schedules across concurrent work streams, ensuring nothing stalls for lack of an owner.
• Maps key technical and procedural processes and verifies they are executed correctly with US Government and associated contracted personnel.
• Records and reports progress on ongoing builds, serving as the single source of truth on status for all stakeholders.
• Liaises day-to-day with government and contract officials in the lab.
• Coordinates across external vendors, internal teams, and remote engineers; relaying technical issues and carrying feedback in both directions.
• Surfaces questions, blockers, and feedback from government stakeholders and routes them to the right owners.
• Trains new personnel on lab processes and procedures as the team grows.
• Delivers training across desk-side, classroom, and 1:1 settings to analysts and operators.
• Provides operational and technical feedback to both government stakeholders and engineers in other locations.
• Supports incoming technical requests from government personnel and coordinates related response, support, and training as needed.

Required Skills and Qualifications

• TS/SCI security clearance.
• U.S. citizenship is required for this role.
• Strong technical background, ideally in Computer Science, Software Engineering, or a related field.
• Experience supporting on-prem server deployments.
• Background in Linux system configuration and management, with comfort working directly on the Linux command line.
• Experience configuring enterprise servers, both hardware and software.
• Experience configuring and debugging IPv4 networks, including static IP assignment, routing, and NAT.
• Demonstrated experience coordinating complex technical work across multiple teams, vendors, and stakeholders.
• Comfort operating in classified government environments and navigating government lab protocols.
• Strong communication skills including status reporting, feedback gathering, and troubleshooting with both technical and non-technical audiences.
• Experience with edge hardware deployment or government hardware build and configure operations.
• Technical fluency in areas such as Python, SQL, or Spark; sufficient to understand platform behavior and engage credibly with engineers.
• Ability to work independently and make sound decisions with minimal supervision in a fast-moving, high-stakes environment.

GH 973

Full-Time Employee Compensation

• M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range

$175,000—$190,000 USD

With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012.

M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.