DevOps Storage Engineer - TS/SCI clearance - Chantilly, VA

DevOps Storage Engineer – Federal Customer

Location: Chantilly, VA
Work Arrangement: 100% Onsite – 5 Days per Week
Security Clearance: Active TS/SCI Required
Position: Network Automation & Operations / Storage Engineering

Job Summary

PGTEK is seeking an experienced DevOps Storage Engineer to support Mission Operations and a federal customer in Chantilly, VA. This position plays a critical role in maintaining reliable, secure, and high-performing infrastructure while improving operational efficiency through automation, engineering support, and disciplined operational practices.

The successful candidate will provide hands-on infrastructure support, troubleshooting, maintenance, and automation across enterprise environments. This role combines traditional infrastructure operations with modern automation practices, requiring strong technical fundamentals, operational awareness, and the ability to resolve complex issues in a secure, mission-critical environment.

The DevOps Storage Engineer will work closely with engineering, security, operations, and field teams to support infrastructure reliability, execute approved changes, improve operational workflows, and maintain service availability.

This position also includes technical leadership responsibilities, including mentoring engineers, establishing operational standards, contributing to engineering decisions, and supporting infrastructure design and improvement initiatives.

The ideal candidate brings experience in enterprise infrastructure operations, technical troubleshooting, automation, and team coordination, along with the ability to work effectively in a classified environment.

An active TS/SCI clearance is required. Candidates must be able to work onsite five days per week in Chantilly, VA.

Key Responsibilities

Infrastructure Operations & Engineering

• Support the operation, maintenance, and sustainment of enterprise infrastructure
• Monitor infrastructure health, performance, availability, and operational status.
• Troubleshoot and resolve infrastructure incidents, service interruptions, and performance issues.
• Support infrastructure configuration, maintenance, upgrades, and approved engineering changes.
• Execute planned maintenance activities in accordance with established change control procedures.
• Identify infrastructure risks, recurring operational issues, and opportunities for improvement.
• Support reliability, resiliency, scalability, and service availability objectives.
• Coordinate with engineering and operations teams to maintain stable and secure infrastructure environments.

Storage & Infrastructure Support

• Support enterprise storage infrastructure and associated platform services.
• Troubleshoot storage-related incidents, performance issues, and infrastructure connectivity problems.
• Assist with storage configuration, maintenance, provisioning, and operational support activities.
• Coordinate with systems, network, and storage engineering teams to resolve infrastructure dependencies.
• Support infrastructure changes, upgrades, and technology refresh activities.
• Maintain documentation related to storage configurations, operational procedures, and infrastructure changes.
• Help identify recurring storage and infrastructure issues and recommend corrective actions.

Automation & Operational Improvement

• Develop, implement, and maintain automation workflows that improve operational efficiency and consistency.
• Utilize Python, Ansible, and other automation tools to streamline recurring infrastructure tasks.
• Automate configuration changes, operational procedures, and infrastructure maintenance workflows.
• Identify opportunities to reduce manual effort, improve repeatability, and minimize configuration errors.
• Support automation initiatives that improve infrastructure deployment, monitoring, and sustainment.
• Develop sustainable automation solutions aligned with established engineering standards.
• Collaborate with engineering teams to integrate automation into infrastructure operations.

Monitoring, Troubleshooting & Incident Response

• Monitor infrastructure alerts, logs, performance metrics, and operational trends.
• Investigate and resolve incidents affecting infrastructure reliability and service availability.
• Perform root cause analysis to identify recurring problems and prevent future incidents.
• Support incident response activities and coordinate technical escalation when required.
• Analyze infrastructure performance and recommend corrective actions.
• Communicate incident status, technical findings, and resolution plans to relevant stakeholders.
• Support operational readiness through proactive monitoring and troubleshooting.

Change Management & Maintenance

• Execute approved infrastructure changes, upgrades, configuration updates, and maintenance activities.
• Follow established change control processes, operational procedures, and security requirements.
• Support maintenance windows and coordinate implementation activities with engineering and operations teams.
• Validate infrastructure functionality following changes and maintenance activities.
• Document implementation steps, configuration changes, and operational outcomes.
• Identify risks and dependencies associated with planned infrastructure changes.
• Support change implementation while minimizing disruption to mission-critical services.

Technical Leadership & Engineering Coordination

• Provide technical guidance and support to Tier II engineers and infrastructure operations personnel.
• Mentor team members and support the development of technical troubleshooting and operational skills.
• Establish and maintain operational standards, procedures, and best practices.
• Participate in infrastructure design discussions and engineering decisions.
• Collaborate with network, systems, storage, security, and field engineering teams.
• Support technical planning, implementation strategies, and infrastructure improvement initiatives.
• Provide technical recommendations to engineering leadership and program stakeholders.
• Help ensure operational practices align with infrastructure architecture, security requirements, and program objectives.

Documentation & Stakeholder Communication

• Develop and maintain technical documentation, infrastructure diagrams, operational procedures, and troubleshooting guides.
• Document infrastructure changes, incident resolutions, and maintenance activities.
• Prepare operational status reports and technical updates for relevant stakeholders.
• Communicate infrastructure risks, performance issues, and engineering recommendations.
• Coordinate with engineering, security, field, and operations teams during implementation and incident response.
• Maintain accurate documentation supporting infrastructure reliability and operational continuity.

Requirements

Infrastructure & Network Operations

• Experience in network engineering, infrastructure operations, systems administration, or Tier II technical support.
• Strong understanding of enterprise infrastructure and network fundamentals.
• Experience troubleshooting infrastructure incidents in operational environments.
• Familiarity with routing, switching, network connectivity, and infrastructure performance.
• Ability to diagnose technical issues and coordinate effective resolution.
• Understanding of infrastructure reliability, resiliency, and service availability requirements.

Storage & Systems Engineering

• Experience supporting enterprise storage, systems infrastructure, or related platform technologies.
• Understanding of storage infrastructure operations, configuration, and troubleshooting.
• Ability to troubleshoot infrastructure issues involving storage, systems, and network dependencies.
• Experience supporting maintenance, upgrades, and infrastructure changes.
• Ability to work hands-on with enterprise infrastructure in a secure operational environment.

Automation & DevOps

• Experience developing or maintaining automation workflows for infrastructure operations.
• Familiarity with Python, Ansible, or comparable automation tools.
• Understanding of configuration management and repeatable operational processes.
• Ability to identify opportunities to improve efficiency through automation.
• Experience supporting infrastructure configuration, maintenance, or deployment workflows.

Monitoring & Incident Management

• Experience monitoring infrastructure performance and operational health.
• Ability to troubleshoot and resolve incidents in production or operational environments.
• Familiarity with alerts, logs, performance metrics, and incident escalation procedures.
• Understanding of change control, maintenance windows, and operational documentation.
• Ability to identify recurring issues and recommend corrective actions.

Technical Leadership & Collaboration

• Strong communication and coordination skills.
• Ability to work effectively with engineering, operations, security, and field teams.
• Experience providing technical guidance, mentoring, or supporting team development.
• Ability to contribute to technical decisions, standards, and operational best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced technical environment.

Additional Requirements

• Active TS/SCI clearance and ability to maintain program access.
• Ability to work onsite five days per week in Chantilly, VA.
• Ability to work hands-on in a secure environment.
• Ability to support infrastructure maintenance, incident response, and operational requirements.
• Ability to lift and carry up to 50 pounds.

Preferred Qualifications

Infrastructure Automation

• Experience with Python, Ansible, or other infrastructure automation frameworks.
• Familiarity with automated configuration management and infrastructure provisioning.
• Experience developing reusable automation workflows.
• Understanding of infrastructure automation standards and operational best practices.

Enterprise Networking & Security

• Cisco or comparable networking certifications.
• Experience supporting enterprise routing, switching, and network infrastructure.
• Familiarity with firewalls, load balancers, and network security concepts.
• Understanding of secure infrastructure connectivity and network operations.

Operational Support & Incident Response

• Experience supporting maintenance windows and scheduled infrastructure changes.
• Familiarity with after-hours support and incident response rotations.
• Experience supporting production infrastructure with established service response expectations.
• Ability to coordinate incident resolution across multiple engineering teams.

Government & Classified Environments

• Experience supporting government customers, federal programs, or classified networks.
• Familiarity with secure infrastructure operations and program-specific security requirements.
• Experience working in environments requiring strict change control, documentation, and operational discipline.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.