Business Analyst Junior+/Middle [Delivery Platform]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you:

• Develop business and operational processes for our Inventory
• Work deeply with the partners (communicate directly with the factory)
• Design interfaces and solutions within internal systems
• Participate in team development
• Work with the backoffice system
• Design, document, and maintain operational regulations, workflows, and standards
• Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
• Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
• Write clear and structured requirements for development teams
• Define tasks, track progress, and control delivery timelines
• Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
• Monitor and improve key metrics related to delivery efficiency, productivity, and quality
• Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

• Strong business mindset with hands-on experience in operational environments
• Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
• Experience collaborating with product analysts and translating insights into actionable changes
• Excellent communication skills — confident working with operational teams and senior stakeholders
• Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
• High level of structure and organization — comfortable managing complex processes and multiple streams of work
• Experience in task decomposition, prioritization, and deadline control
• Ability to write clear, structured requirements and work effectively with engineering teams
• Strong stakeholder management and expectation-setting skills
• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production
• Experience working in large operational organizations with significant frontline staff, such as:
• delivery services
• logistics or warehouses
• couriers or drivers (marketplaces, fintech, e-commerce
• Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Our benefits:

Relocation support to Mexico with assistance for the employee and their family

Flexible work from our office

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation Policy: Annual leave and paid sick leave as per applicable policies