Quality Engineer II

About the role

As a Quality Engineer, you’ll join the Software Quality Engineering organization and help ensure every Five9 release is reliable. You’ll work in a delivery team that owns an end-to-end, complex backend solution, building automated tests for our web frontend and REST APIs using a Python-based framework. You’ll grow your skills with support from senior engineers.

What you’ll do

• Write, maintain, and run end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team.
• Analyze test results using framework and product logs, and investigate failures with guidance from senior teammates when needed.
• Contribute to the Python automation framework and internal tools by implementing features and fixes.
• Help improve test stability and efficiency, including reducing flaky tests.
• Collaborate with Development, DevOps, and TechOps to resolve issues and clarify testing needs.
• Take part in Agile ceremonies (stand-ups, sprint planning, Increment planning) and share ideas for improving our tools and processes.

What you bring

• 2 to 4 years of experience in test automation or a similar role.
• Hands-on experience with Python 3 or another OOP language.
• Good understanding of programming fundamentals, including OOP.
• Experience automating REST APIs or similar interfaces.
• Working knowledge of Linux.
• Understanding of the software development lifecycle and testing methodologies.
• Experience with Git and an issue tracker such as JIRA.
• Strong analytical and troubleshooting skills, and a collaborative, curious mindset.

Nice to have

• Experience with Selenium.
• Familiarity with test frameworks (pytest, Robot Framework).
• Exposure to CI/CD tools (Jenkins, GitLab CI, GitHub Actions).
• Basic knowledge of Docker or cloud environments.
• Interest in contact center or telephony technologies.
• Familiarity with multithreading or concurrency concepts.

Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays