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AvePoint

Operations Support Analyst

Singapore
Level
Mid

Not stated in the posting: salary, work type, visa.

Open. First seen 3 October 2026.

Apply on www.avepoint.com →

About the role

As an Operations Support Analyst, you will:

  • Provide technical support to end users on various technical issues and problems relating to hardware and software.
  • Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
  • Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
  • Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
  • Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
  • Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

EXPERIENCE AND SKILLS NEEDED

  • Diploma from a recognized polytechnic (preferable IT related)
  • Prior experience in technical support and usage of ticketing systems
  • Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
  • Basic salesforce administration experience
  • A team player
  • Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
  • Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
AvePoint's standard text

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What this role asks for

Particular to this role

Excel

Rare in AvePoint's other 152 open postings.

88% of this description is written for the role. The rest is AvePoint's standard text, folded away below.

Read against AvePoint's other open postings on this site.

The team: Technology HIRES STEADILY

This role is one of 96 open in Technology. 5 were posted in the last 30 days and the oldest in April: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Salesforce (41 of 96), AWS (38 of 96), CI/CD (37 of 96), SQL (37 of 96), Agile (28 of 96), Python (28 of 96), Azure (25 of 96)

OTHER ROLES ON THIS TEAM

From the team and dates on AvePoint's own job board.

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