Technical Support Engineer

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As an Onsite Technical Support Engineer, your job is to do onsite implementation, troubleshoot technical issues, work closely with Support & R&D Team and provide timely customer feedback/Solutions, maintain the software application and infrastructure, among other duties.

Your responsibilities will include:

• Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshooting during onsite.
• Infrastructure maintenance including OS patching, application patching or minor Infra change.
• Work closely with Onsite Support as well as remote R&D resource to collaborate as a team to resolve the incidents in a timely manner.
• Communicate and interface with technical guys from vendors and customers.
• Write documentation, e.g. maintenance guide, steps to resolve issues.

Other qualities you will need to be a fit for this role include:

• Background/experiences in basic infra fields, e.g. OS, AD, SQL, IIS, certificate, Microsoft SharePoint and Dynamics. Especially Microsoft SharePoint is preferred.
• Preference given to vendor–based software delivery experiences.
• Strong analytical and troubleshooting skills.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey.
• Good interpersonal skills, resourceful, take ownership.
• Organized, meticulous, and able to work independently.

About AvePoint

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AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.