Senior Systematics Support Engineer (ALS)

Job Summary

We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.

Key Responsibilities

• Provide Level 2/Level 3 production support for Systematics ALS applications.
• Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
• Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
• Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
• Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
• Monitor application performance, batch execution, and system availability to maintain operational stability.
• Support production deployments, implementation activities, and post-release validation.
• Coordinate with application development, infrastructure, database, and operations teams during production incidents.
• Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
• Participate in disaster recovery exercises, production readiness reviews, and change management activities.
• Mentor junior engineers and provide technical leadership during major incidents.
• Ensure compliance with operational standards, SLAs, and ITIL best practices.

Requirements

Required Technical Skills

Technology Stack

• COBOL
• JCL
• VSAM

Core Technical Competencies

• Systematics ALS production support
• EOD/BOD batch monitoring and support
• Batch scheduling and dependency management
• Production troubleshooting and root cause analysis
• JCL debugging and batch recovery
• VSAM file management and troubleshooting
• Mainframe production monitoring
• Incident, Problem, and Change Management
• Performance monitoring and operational support

Hosting Environment

• IBM z/OS
• IBM Mainframe

Preferred Experience

• 6–10+ years of experience in Mainframe Production Support.
• Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments.
• Strong hands-on experience with COBOL, JCL, and VSAM.
• Experience supporting large-scale banking batch processing and mission-critical production environments.
• Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent.
• Familiarity with ITIL-based production support processes.
• Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.