Senior Associate Systems and Tools

Systems & Tools Associate , GOC

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Systems & Tools Associate who will:

• Serve as a first point of contact for internal users requiring support with Aura and related business tools.
• Review, prioritize and resolve support tickets in accordance with established procedures and service expectations.
• Ask appropriate questions, gather relevant information and reproduce issues when possible.
• Escalate complex, high-impact or unresolved issues to senior team members with complete and accurate support details.
• Follow up with users and confirm that requests have been resolved before closure.
• Provide professional, patient and customer-focused support experience.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Bachelor’s degree.
• Advanced English level (B2–C1).
• Likely 1 year experience.
• Strong customer service mindset and genuine willingness to help others.
• Clear written and verbal communication skills in a professional environment.
• Good attention to detail, organization and follow-through.
• Ability to manage multiple requests, prioritize work and meet agreed deadlines.
• Logical problem-solving approach and willingness to ask questions and learn.
• Comfort working with technology and learning new systems and processes.
• Working knowledge of Microsoft Excel, including filtering, sorting and basic formulas.
• Ability to work independently while collaborating effectively with colleagues and users.
• Ability to remain calm, patient and professional when handling user issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

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While we appreciate all applications received, only those candidates selected for an interview will be contacted.