True Talent Solutions Partners

Engineering Manager, Agents

New York
Salary
$300,000 - $360,000 annually
Level
Lead
Work type
On-site · New York
Visa
Sponsors visas

Open. First seen 2 November 2026.

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About the role

About the Role

Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.

What You'll Do

  • Lead and grow a team of engineers building AI agents for complex customer interactions.
  • Partner with enterprise customers to understand operational challenges and develop scalable solutions.
  • Guide agent deployments from initial implementation through ongoing iteration and optimization.
  • Work with product, design, and research to identify common customer needs and inform platform development.
  • Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.
  • Mentor engineers through technical guidance, feedback, and career development.

What We're Looking For

  • At least 5 years of software engineering experience, including at least 1 year managing or leading engineers.
  • Experience as a backend or product engineer, building customer-facing products or complex distributed systems.
  • Proficiency in Python, with production experience using TypeScript and asynchronous programming.
  • Comfort investigating system failures across complex technology stacks.
  • Strong communication skills and experience working directly with enterprise customers.
  • Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & Benefits

Base salary is $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.

The team: Client Roles

This role is one of 125 open in Client Roles. 125 were posted in the last 30 days, including 7 lead roles: the team is hiring the people who run it too.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Python (64 of 125), TypeScript (45 of 125), LLM (44 of 125), React (41 of 125), JavaScript (28 of 125), AWS (24 of 125), Machine Learning (24 of 125)

OTHER ROLES ON THIS TEAM

From the team and dates on True Talent Solutions Partners's own job board.

Posting history

Reposted once since 28 October 2026: a posting for this role in New York was taken down and the role was posted again.

  • 2 November 2026 – open (this posting)
  • 28 October 2026 – closed 1 November 2026

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