Serval

Software Engineer, Backend

San Francisco
Salary
$200K - $325K
Level
Mid
Work type
On-site · San Francisco

Not stated in the posting: visa.

Open. First seen 6 November 2026.

About the role

Who We Are

Serval's standard text

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

Serval's standard text

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Senior Software Engineer, Backend at Serval, you will play a pivotal role in shaping the future of our platform. You will be responsible for building the foundational components of our technology, with your contributions being crucial to the success of our product.

What You'll Do

  • Work closely with our CTO to build new product capabilities from the ground up.
  • Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.
  • Set the foundational system architecture and select key technologies for the codebase.
  • Help us ship V1 of Serval and deliver on our technical and product roadmap.
  • Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.

What You'll Need

  • 4+ years of experience as a backend focused software engineer.
  • Experience with zero-to-one development: You should have built new products or systems from the ground up.
  • Deep appreciation for and commitment to delivering outstanding user experiences.
  • Exceptional communication skills and a proven ability to work cross-functionally.
  • Comfortable with the pace and ambiguity of a fast-growing startup environment.
  • Degree in Computer Science or a related engineering field.

Nice to Have

  • Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.
  • Early-stage experience at a startup.
  • Experience building applied AI products.
Serval's standard text

What We Offer

  • Impact: Be a key player in shaping the success of our product and company.
  • Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
  • Culture: Join a culture that values innovation, ownership, accountability, and fun.

What this role asks for

Particular to this role

React · gRPC

Rare in Serval's other 20 open postings.

Standard for backend roles

AWS · Kubernetes

Common in backend postings at any company.

68% of this description is written for the role. The rest is Serval's standard text, folded away below.

Compared with Serval's other open jobs.

The team: Engineering

This role is one of 28 open in Engineering.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Golang (14 of 28), AWS (12 of 28), Kubernetes (12 of 28), Terraform (12 of 28), TypeScript (12 of 28), Cybersecurity (8 of 28), gRPC (8 of 28)

OTHER ROLES ON THIS TEAM

From the team and dates on Serval's own job board.

Other openings for this role

2 open postings for this role in San Francisco, first posted 2 October 2026. The company is likely hiring for more than one position. None has been taken down and posted again.

Salary context

21 other open postings titled Software Engineer, Backend state a salary: median USD 176,400 to USD 285,600 a year.

See Software Engineer salaries in San Francisco →

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