Software Engineer, Deployed

Who We Are

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

About the team

The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.

Role Overview

Deployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world’s most complex enterprises. You’ll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems, shipping production code that influences both revenue and product direction. This role isn’t about building demos or prototypes; it’s about shipping enterprise-grade features and products for our customers.

If you're energized by building something that didn't exist before, with a direct line between your work and company growth, this is the role for you.

What You’ll Do

• Ship core product: architect and ship production-grade systems that become part of Serval's core product, born from the real needs of our most complex customers.
• Build platform services: design backend services, APIs, and integrations that extend Serval's AI agent platform across customers, with a focus on reliability, security, and long-term maintainability.
• Turn workflows into product: work directly with customers to turn messy, high-stakes workflows into generalized, reusable product capabilities.
• Own the deployment lifecycle: own key deployments from architecture through scaling and continuous improvement.

Example Recent Projects

• Productionize Serval's voice agent from alpha into a viable channel for enterprise users to reach the Serval AI agent, first at a Fortune 500 financial services company.
• Upgrade our worker environment to communicate with on-premise Active Directory and Microsoft platforms over LDAP and PowerShell, and ship self-serve deployment so customers can stand up a Serval worker themselves.
• Extend our workflow system to ingest knowledge from any source, making a customer's own systems searchable by the agent, a capability that won us the deal.

What You’ll Need

• Software engineering experience, ideally in a product-focused or customer-facing role
• Strong coding and system design skills, with experience shipping production systems and building external integrations
• High ownership in fast-moving environments with limited structure, and a track record of taking ambiguous problems to shipped, measurable impact.
• A clear communicator with both technical and business stakeholders.

Nice to Have

• Startup experience as a founder or early engineer.
• Background working with enterprise customers or supporting complex technical sales cycles.
• Experience building or deploying AI/LLM-powered features or agent-based systems.
• Familiarity with IT, security, service management, or workflow automation.