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Capgemini

FBS Agile Dev Team Member III (Senior AI Engineer)

Pune
Level
Senior

Not stated in the posting: salary, work type, visa.

Open. First seen 3 October 2026.

Apply on the company's site →

About the role

Design and implement AI voice agent capabilities, including conversational logic and backend integrations. Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions. Build and maintain Node.js APIs and real-time workflows. Implement dialog flows with session/state management and observability. Collaborate with architects and teams on implementation design. Troubleshoot production issues and improve system performance, scalability, and reliability.

Total Experience: 07 to 10 Years

Relevant Experience: 01 - 02 years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)

Work Timings (India): 01:00 PM to 10:00PM IST

Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)

Requirements

- Node.js backend development (APIs, microservices)

- System integration across distributed, real-time systems

- Cisco contact center platforms and telephony fundamentals

- CX platforms (GECX / Genesys or similar)

- Conversational AI systems (prompt-driven flows, session/state handling)

- API design and event-driven integration patterns

- Experience building integration layers/services (Node.js and/or Python)

- Observability and logging for conversational or real-time systems

Benefits

Competitive compensation and benefits package:

  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally renowned group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
Capgemini's standard text

Note: Benefits differ based on employee level.

About Capgemini

Capgemini's standard text

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Capgemini's standard text

https://www.capgemini.com/us-en/about-us/who-we-are/

What this role asks for

Standard for data science / ML roles

Python

Common in data science / ML postings at any company.

81% of this description is written for the role. The rest is Capgemini's standard text, folded away below.

Read against Capgemini's other open postings on this site.

The team: Support Functions HIRES STEADILY

This role is one of 67 open in Support Functions. 21 were posted in the last 30 days and the oldest in June: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Java (21 of 67), Agile (20 of 67), Python (19 of 67), SQL (19 of 67), CI/CD (18 of 67), AWS (15 of 67), Azure (12 of 67)

OTHER ROLES ON THIS TEAM

From the team and dates on Capgemini's own job board.

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