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Clera

Deployment Strategist / Success Engineer

Berlin
Salary
€75,000 - €110,000 annually
Level
Mid
Work type
On-site · Berlin
Visa
Not offered

Open. First seen 19 October 2026.

Apply on the company's site →

About the role

About the Role

Join the customer operations team at a seed-stage AI voice software company. In this hands-on, customer-facing role, you will either guide customers from initial scoping through production launch or help live customers improve adoption, retention, and growth.

What You'll Do

  • Scope customer use cases, build and tune voice agents, and run testing to bring customers into production.
  • Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing tools, using APIs, custom function tools, and webhooks.
  • Monitor agent performance and troubleshoot prompts, workflows, integrations, and call quality in production.
  • Manage customer accounts and track deployment time-to-value and pilot conversion, or adoption, retention, and expansion outcomes.
  • Lead customer workshops and training, share feedback with product teams, and create repeatable onboarding playbooks and documentation.

What We're Looking For

  • For deployment-focused work, at least 1 year in a high-stakes, customer-facing role; for success-focused work, at least 2 years in a technical customer-facing role.
  • Experience leading complex customer deployments and integrations from scoping through launch, including pilots with multiple stakeholders and commercial outcomes.
  • Hands-on experience building AI agents and workflows, prompt engineering, APIs, webhooks, and debugging software integrations.
  • Strong customer communication and business judgment, with the ability to connect technical solutions to customer goals and manage competing priorities.
  • Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.

Compensation & Benefits

Base salary is €75,000 to €110,000 annually. Visa sponsorship is not available.

Location

Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work on a hybrid basis within Europe and should expect travel.

What this role asks for

Particular to this role

Prompt Engineering

Rare in Clera's other 299 open postings.

Compared with Clera's other open jobs.

The team: Engineering HIRES STEADILY

This role is one of 313 open in Engineering. 247 were posted in the last 30 days and the oldest in March: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

LLM (145 of 313), TypeScript (136 of 313), Python (133 of 313), React (110 of 313), Machine Learning (74 of 313), PostgreSQL (59 of 313), JavaScript (56 of 313)

OTHER ROLES ON THIS TEAM

From the team and dates on Clera's own job board.

Other openings for this role

3 open postings for this role in Berlin, first posted 28 September 2026. The company is likely hiring for more than one position. None has been taken down and posted again.

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